The Original Rodent Proofers are very customer service oriented. When I requested a quote, an appointment was scheduled within the week. As I recall, the appointment could have been sooner, but I couldn't make the proposed date. The quote is emailed within a day. They inspect the house thoroughly and know all nooks where rats can enter.
Extensive work was performed in our attic and crawl space. Unfortunately, the rats did quite a bit of damage so the insulation in the attic had to be replaced. They took photos to show the feces so that we would know the extent of the problem. When they arrived, there must have been about 6 people. They work in teams so that they can efficiently do the work in a day. We have a RV parked on the side of our house with an electrical cord to the RV. They did not tell us to remove the cord, which would have been easier. The cord causes a small gap under the garage door. Instead, they installed a metal strip to eliminate the gap as an entry point.
Three follow-up appointments were scheduled immediately after the work was done. The follow-up visits are to check the traps. After the last visit, you can have them take the traps or you can leave them. So far, we haven't heard any noises indicating the rat problem has returned. Our work was done about 2 months ago.
You know how people say to call if you have any questions but hope that you don't...well, I did call with a question and the person was very helpful, and it did not appear that she wished that I did not call. It seemed that she was truly concerned with answering my questions fully.
We just purchased a town home and our home inspector let us know that there was a live rat in the crawl space, and large openings all along the front and back of our unit. The owner admitted (after the close of escrow) that he had trapped rats before, and even a raccoon or skunk.
After hearing the severity of the problem, I immediately reached out to Yelp and the Original Rodent Proofers responded within 10 minutes - on a weekend! I got a free consultation for the next day, and Melissa did an amazing job showing me photos and describing the issue. The news that we had a major problem was disturbing, but expected based on the previous owner's comments, plus the home inspector, and a well-known franchise that also came out and said they couldn't handle the job because of its severity.
Melissa validated what the other company had told me - that we needed to establish a barrier between the front/back of our units and our crawl space, and also between the units to our left and right. However, she explained why a concrete slab is better than boarding up the openings as another company suggested, and gave me a quote including a 5-year guarantee.
It is expensive to have the job done thoroughly, but they were willing to work with me so I could pay for it all. They also scheduled me for the service just 3 days after the consultation since I did not want to move into the unit until everything was done.
They are coming tomorrow, so I'll recap how the actual service goes, but I am very thankful for their expediency and informative explanations of the problem/necessary solutions. Melissa is also the most helpful and genuine service person I've ever met! I knew I could trust her that Original Rodent Proofers will thoroughly do the job that needs to be done.
We had rats that chewed through our phone lines back in 2016. We called original rodents who came and set up traps and sealed up the attic and also the entry to the phone lines.
A few weeks ago we had found more rat poo near the phone lines. Our warranty had expired. They came out to reseal the phone lines and they also found a hole in the garage which they sealed up.
Even though our warranty had expired they did the above work free of charge. I was ready to pay, but I was impressed with their ethic.
We purchased a new home and wanted to rodent-proof it -- and given we had successfully used Original Rodent Proofer's on a previous home, we called them without hesitation. Melissa & Brandon presented us with a "rat slab" solution and although pricey, their work and professionalism surpassed all of our expectations! Not only did they install the rat slab in our sub-floor, they completely sealed and proofed all eve's and any/all potential openings. Their team spent an entire day at the house, left it spotless and provided the best service imaginable. We HIGHLY recommend Melissa, Brandon & their team for all rodent proofing needs - their service and work is absolutely worth the investment!
We are remodeling our kitchen and found out that rodents had been nesting in the area above the kitchen. The rodents made a big mess. We needed to get the job done quickly and they were able to do the work the next day. They did a great job cleaning up the area. They showed me before and after photos. Very professional
We just bought a house and it had a problem with rats and squirrels in our attic. We found this company to help us to clean up, seal up, sanitize and replace a new insulation. We got our estimate which was very reasonable and they were lesser than the other company who first came for an estimate. Then Sean and three other men came to do the work and when they finished the job I was overwhelmed with joy for they did a wonderful job of proofing our attic and our entire house. Then they scheduled me for a follow up checks and I greatly appreciated BJ who came over to check to make sure no pest got into our attic and garage anymore. Not only he checked what he needed to do but also he made sure that my house was safe. I thank God for them and I strongly recommend them!
We live in the Lamorinda hills and had rats that burrowed under our foundation. We could hear the scratching in the walls and it was setting our dog off. After confirming the issue, showing us how they were getting in and giving us a competitive quote, we scheduled the work. A great team came out and spent the day sealing up the foundation. Periodically, one of the guys would show me video updates of the work being done under the house (and the critters he saw!). Once it was sealed, they returned several times to check the crawl space (and remove a dead rat). Glad to be done with these rodents! Thank you, ORP!
Very pleased with their quality of work. Responsive, thorough, comprehensive cleanup and reapplying insulation. House has now been sealed and rodent proofed renewed. Would recommend The Original Rodent Proofers. ...
This is a top notch outfit. From the folks who answer the phone to the crew who gets the work done, 100% excellent. We had a rat-proof slab and rodent-proofing done about two years ago and we were and are very happy with the results. Today Shannon came and sealed a few eave vents that birds had gotten in through. This was up three stories, not something to be taken lightly. Professional from start to finish. You will not be disappointed!!
We called the Original Rodent Proofers out because we were having to deal with roof rats! The office lady was very nice and so was our inspector, Melissa. They gave a detailed quote of all work needing to be done. It was a big job but we needed it done so we signed and approved the quote and had the work done the following week. The guys showed up and were great. They worked really hard all day long. Shannon was the lead and easy to communicate with.
We are now rodent free thanks to them!
I had rodent problem. Brandon suggested a rat slab under the house. With in few days scheduled the work closed all openings, it has been 9 months no more problems. They have been very efficient.
Original Rodent Proofers were always completely professional, on time to appointments, usually at the beginning of the given time frame, completed the work efficiently, and explained what they were doing as well as any possible issues. The warranty that comes with the contract is amazing and they hold to it, any time we call, they come out and check and it is always within a day or two. Every single employee that we have had contact with, from scheduling the appointments to the crew that comes out to our home have all been extremely nice and respectful of our needs, concerns and property. We would highly recommend this company.
Hire these people! I'm a real estate broker and I had rats! The Original Rodent Proofers were prompt, efficient, cheerful, hard-working, and they did what they said they'd do and more. Their follow-up and follow-through is extraordinary. I've already referred them to several friends.
I want to first rate this place on customer service and this is a five
Next on service. Also a five
They scheduled a time to come and they came on time. It took two days as Brandon said it would
There are some issues that needed resolving and they were resolved. Thomas and Shannon clearly care about their work and take pride in what they do
The office people also engaged and responded and solved problems.
This is not the type of company you ever hope to need. But if you need them, this is the company to call.
So a few months have passed. No signs of anything. I still wake up and take a flashlight and walk around the house. I find nothing. I look under house. Nothing
This crew did a great job with great follow through. I'll say again. Hope you never need them. But if you do. CALL these guys. They will stick with you until the problem is solved. I say thank you
Time has passed. No rodents. These guys did a great job and stayed until the end. Until the work was done. The entire crew was helpful on time and hard working.
Better late than never. Melissa's customer service was stellar. And her knowledge was superb! She showed me things I didn't know being a new home owner with rodent problems. She went further into the attic than any "male" did from previous inspections I had or I would. She took pictures inside of the attic and where the points of entry were on the roof. Did a thorough walk around my perimeter as well. She also sent me an estimate within 5 minutes. Melissa was BRILLIANT!!!
Would definitely recommend the company and Melissa for your inspection.
Melissa, Brandon, Shannon, Ally, and the whole Proofers team are life savers when it comes to getting rid of pests and keeping your home safe from them. We weren't sure what kind of rodent we had, but it didn't matter they kept coming out until they were gone and made the long trip across the bridge too. Turned out to be a momma raccoon and her babies making a cozy home in our attic, the walls, and under the tub. Momma raccoon put up a good fight but Melissa the brave took a final stand and got the raccoon family to leave. I couldn't sleep for weeks because of all the noise from the raccoon family but the proofers got rid of them humanely and made sure our home was safe from them and other pests. They also were reasonable willing to work with you and listen to your concerns. I can finally rest more easily. Thank you Proofers team!
I decided to call the Original Rodent Proofers for a property I own in California and this company right away stood out from the moment they answered my call. Allie is very professional, amazing customer service, she answered all my questions and very knowledgeable. She had Mellisa come do the inspection within a few days. I decided to move forward with this company, because I had never seen women in such business. The technicians were very thorough and professional. I had them install a rat slab and so far so good! I would recommend this company for any rodent intrusions.
Ok Ok, I was ashamed to admit to myself that I had a rodent problem but, once it became perfectly clear that it was this and nothing else... I was hell bent on finding a solution! Enter ORP. From scheduling to proofing execution the whole process was a breeze and, 4 months later, I can say a much-welcomed SUCCESS!!! No rodents since they came to proof. In my opinion they should change their name to Original Rodent *POOF*ers because... just like that... *POOF*... the rodents were GONE. I wouldn't hesitate to recommend this company for rodent proofing to family or friends as I know that they perform excellent work.
Much thanks, ORP!
We had the great pleasure of meeting DJ when he came to our home to investigate an odor in the house. He was very personable, kind, honest, and knowledgeable. His investigation was thorough and he was honest about our issue. Instead of charging us for a service we didn't need, he thought it would be best for us to wait it out. I really appreciate his integrity. He's one of a kind.
I would not hesitate for a moment to call him again.
Brandon and his crew are amazing. I worked with Brandon previously in my old house and had a great experience with him. He is professional, he cares, and he is true to his word. He follows through on every little step, which I truly appreciate.
I was so worried that the rats would come back, but they haven't so far, so I'm keeping my fingers crossed. He and his crew are master trappers. But my favorite part about Brandon, is able to keep my calm through this process. I hate rats!!!! And they stress me out, so thanks for keeping me sane Brandon!
We always have rats and mice on our patio during the summer. I know they've arrived when I notice that they've been taking bites out of my succulents and sometimes stripping the leaves right off. I can usually control them by using old-fashioned traps baited with bird seed, but this year was different. For the first time, I had them up in the roof overhanging the patio, next the our chimney. At night I shined a flashlight up there and heir little faces peered down at me. I heard them scurrying about on the roof at night. DJ came out and recommended sealing off the 1 inch opening along the ledge where they were living, along with capping the entry points at the end of the gutter. Also closing the opening where the gutter guard had popped up (I had seen a rat coming and going from the gutter drain). His quote was reasonable, and the next day he was back with supplies and completed the project within about an hour and a half. I'm very satisfied with the work, and feel confident that it will prevent the rodents from dwelling in the roof. I would recommend Rodent Proofers if you need a responsive consultation and remedy.
Amazing service and professional approach. A friend of mine suggested I use The Original Rodent Proofers, and I'm glad I did. The approach, assessment, work, follow-ups, warranty and customer service in general were all superb!
I Absolutely recommend for anyone who has had or concerned about unwanted rodent intrusion in their home :)
I had originally used them almost 3 years ago and had been rodent free until recently. I called them up and without hesitation Brandon was out at my house checking up on their work they had done a few years ago. He then inspected and found a few places that needed checking up on and he sent one of his guys to come back and follow up. On the next visit, Shanon one of their technicians was over and he was extremely thorough and careful making sure all entry points were sealed and cleaned up everything after he was done. This business is a extremely honest and with integrity behind their work and service. You will not find a better business than this in the East Bay. Good Luck!
This company did some very professional rodent proofing. I couldn't believe how much effort they put into rodent proofing my house, I felt like family not just a customer.....so much given to so many details..they knew I had a big fear of rats but now I know I don't have to worry about that anymore....
Would highly recommend.....
Highly recommend! Fair pricing and excellent service!! We had been hearing some skittering noises in our attic over the past few weeks. After calling, we scheduled an appointment the next day. The Original Rodent Proofers came out to take a look for a free inspection. They noticed a potential point of entry and installed some grates day-of to hopefully prevent any coming and going, along with a trap in the attic. We're currently monitoring to see if this helps resolve the problem. Very happy with the customer service and team!
Just wanted to give an update it's been a year and I can say my rodent problems are over. I have not heard scratching in the walls there has been zero activity. As a matter of fact there were at least three large rats that got trapped underneath my house and they have sent somebody out to remove them. If you are looking for a solution the original road and prefers are it.
We engaged The Original Rodent Proofers nearly two years ago to deal with rat intrusions and ensure that our house had a complete review of the risks for intrusion and sealing of holes that were of concern. We managed to get through the past few years without any further concerns until recently finding a whole pile of scat in our driveway and hearing scratching/chewing occasionally at night in one bedroom.
My call to them and their friendly and prompt response was fantastic. Brandon and Melissa came out to assess and found evidence of a large rat around the perimeter of the house. Yikes, my recent concerns were founded! Their expertise and demeanor gave me great confidence that they will address newer concerns and warranty too. I would not hesitate to recommend them, they are fantastic.
This company solved and cleaned up what the builder and a previous rodent company with a catchy name could not and did not. They were thorough and knowledgable. I worked with Melissa and DJ and their team and so far, no return of the rodent problem. Highly satisfied.
If I could give more than 5 stars I would. Everyone from the office girl Alley, the inspector, Melissa and the proofer, Sean and the other guys are all great, professional amd on time. They took care of my rodent problem and my family and I are extremely happy and have been giving their name to all of our friends.
Great service! DJ was super helpful! We were having trouble with rats- and decided to try the free quote. Once DJ arrived he was very friendly and asked good questions we didnt know the answers to. He clearly knew what to look for. He took the time to walk us through all the problem areas of our attack and garage. We would call this company again and ask for DJ for sure!!
Company response is very quick. They sent someone out within 2 hours of me calling. Dj did my inspection. He was great and very knowledgeable. Would definitely recommend the company and him for your inspection.
The decision to call ORP has been one of the best investments in our home ever. In our case, rodent proofing required adding a cement rat slab over the unfinished part of our garage and crawl space--which had all these other benefits for us--including water proofing and making the space so much cleaner and easier to work in. The team of workers were really solid and perfectionists in what they were doing. They came the day before to help us pull everything out of our garage and provided a truck to help us haul off the things we needed to get rid of. They took so much care in proofing the house from top to bottom, and then helped us to load things back in after the job was done. I agree with all the reviews here - Brandon and this crew are great to work with. Highly recommend.
Unfortunately, rodents are a huge problem in the East Bay. The Original Rodent Proofers just serviced my second house in the last 3 years. Andrea was extremely attentive in getting me scheduled asap and kept me in the loop throughout the process.
The crew was very thorough and found entry points in places most people wouldn't think to look.
I would recommend them to anyone who has seen any signs of rodents near their property!