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We Strive For Great Customer Service

We Have Over 150 Reviews

I want to first rate this place on customer service and this is a five
Next on service. Also a five
They scheduled a time to come and they came on time. It took two days as Brandon said it would

There are some issues that needed resolving and they were resolved. Thomas and Shannon clearly care about their work and take pride in what they do
The office people also engaged and responded and solved problems.
This is not the type of company you ever hope to need. But if you need them, this is the company to call.

Stan P.

Oakland, CA

Brandon and his crew are amazing. I worked with Brandon previously in my old house and had a great experience with him. He is professional, he cares, and he is true to his word. He follows through on every little step, which I truly appreciate.
I was so worried that the rats would come back, but they haven't so far, so I'm keeping my fingers crossed. He and his crew are master trappers. But my favorite part about Brandon, is able to keep my calm through this process. I hate rats!!!! And they stress me out, so thanks for keeping me sane Brandon!

Kristin G.

Concord, CA

Winning the war against rodents! After fighting rodent infestations of the crawlspace every five months for a decade, I called The Original Rodent Proofers. They installed a concrete slab in the crawlspace, cleaned up the attic, blocked off all entry points from the ground to the roof. Not inexpensive, but worth every penny. Jazmin, Brandon, DJ, Thomas, Shannon and everyone who works for this company is friendly, attentive, trustworthy, and efficient. They came back multiple times to fine tune and make sure to seal off any potential entry points. A year later, as I prepare to sell my home, a pest inspector recently said what a pleasure it was to inspect! Thank you, TORP!

Dallas F.

Danville, CA

We love The Original Rodent Proofers!!
We spent 3 years battling roof rats in our garage and under the house. Four other companies came out to "fix"our problem and were not able to get rid of our visitors. We finally called The Original Rodent Proofers and our problem was solved. They were able to identify multiple entry spots that none of the other companies took the time to find. Although they are a bit pricey - I truly feel they are worth every penny. They cleaned out our attic, sealed up all the entry points, put in all new insulation and got rid of the rats. They even came back a year later and replaced one of the screens around the perimeter of the house that was falling off.
Get rid of your rats and use The Original Rodent Proofers!! They are the best!!

Tammy I.

Danville, CA

Super professional and courteous. Shannon is the one. Can't say enough about this guy. I totally owe him a beer... lol. This company was easy to work with and great follow through. Thank you!

Seven S.

Oakland, CA

These guys are the best. We called back 2 and and a half years after they proofed our home because we removed a deck that was covering a couple vents. They sent Shannon back to our house for free and he replaced the damaged vents, sealed a new exposed crack, and went over the whole exterior of the house again. He also checked under the house and saw no activity, but set a snap trap to be sure nothing was under there. He is a great employee with an awesome company that REALLY garuantees their work. Thanks again Shannon!

Gregory M.

Concord, CA

The service provided by Andrea in the front office was excellent. Andrea immediately scheduled a job to see where some bees were entering the house. This work was fully covered under rodent proofing work we had previously had done in late 2016, with no questions asked and no extra charges. Shannon efficiently addressed all our concerns with the bee breech and went the extra mile to ensure the house was still rodent proofed. Wow, TROP covers not only rodents, but bees as well. Bravo for the exemplary customer service and superior workmanship. I continue to be completely satisfied and strongly recommend this company.

Mike Y.

Martinez, CA

Greatly exceeded my expectations! No more mice! Can not say enough good things about this company

Les L.

These folks are great. They do such a thorough job and are wonderful every time they come by.

Monica M.

We had a very good experience with The Original Rodent Proofers. The were prompt, did a solid inspection that led to an estimate, educated me about the problem and how rats get into the house, and then had a crew at our house for a day cleaning up and the affected crawl space and then rat proofing the entire house. Afterwards, they followed up with a couple inspections to ensure there was no signs of rat activity. Based on my experiences, I would highly recommend them for their professionalism and thoroughness.

Gordon C.

Adrian Valenquez did a very through and professional job in sealing all possible areas for intrusion of our attic and house foundation. Adrian spent 1.5 days performing the necessary work on our home. We are very appreciative of his dedication to getting the job done and done right. Adrian is 1 in a 1000 with his work ethic. Rodent Proofers should do whatever to retain Adrain as a very dedicated employee.

Bruce J.

I contacted TORP a few weeks ago, along with 3 other firms. All 4 firms were close in price (+/- $100). We decided to go with TORP for two reasons:
1) DJ, the representative who assessed the job, was the only rep who identified that we have an in-ground rodent population that may be tunneling under the foundation. Only one other rep identified the external population.
2) DJ suggested a rat slab to address possible tunneling; he also suggested holding off on making that investment to see if tunneling occurs after the proofing is done. The other rep offered a spray that would need to be used weekly.

DJ's honesty, and TORPs willingness to do a slab won the deal.
The day befoe we were to have the insulation removed & the attic cleaned, Andrea (office manager) contacted me because the crew had been held over on another job and would not be able to make the planned date. Because I had scheduled an HVAC installation the week following, it was critical that the proofing be done during the scheduled week.
Andrea convinced the crew to work the Saturday before a long weekend (she should negotiate mid-east peace). We had a few more bobbles along the way, but Andrea's professionalism and killer customer service chops came through.
I would recommend The Original Rodent Proofers to my friends, family and neighbors.

T.B.

Oakland, CA

This review is long overdue but the process takes time with a lot of follow-up so I wanted to see how effective the Original Rodent Proofers were and nearly 8 months in, I have to say that these guys are true to their word.
I bought a house that sat vacant for over 4 months which is like a haven for rats. Rats are incredibly relentless creatures and will find any weakness to get into your house. I had an infestation and my house was built on piers instead of a cement foundation which meant rats could get into my crawlspace and home literally at any point just by digging a bit under the wall. I found out that It's not enough to just set a couple traps or poison bait - you have to plug every possible entry point.
The very first inspection was Shannon who did an extensive walk-through top to bottom and went over what the best options were. After explaining and showing me all of the vulnerable areas and seeing all the rat tunnels, I ended up cementing the floor of my crawlspace that spanned the entire footprint of the house, as well as replace insulation and sanitize affected areas. The cost was high, but seeing the quality of work and the follow-up provided, it was worth EVERY penny.
I must have met at least a dozen people from the Original Rodent Proofers: Anthony, Brandon, DJ, Angel, Lorenzo who all did the rat proofing and follow-up checks and Melissa and Andrea in the office who helped with all the scheduling. They were all fantastic and never once did they make you feel rushed and were all incredibly thorough.
8 months and a ton of work later - I haven't seen or heard a rat or any evidence of them. I was a skeptic but it looks like these guys won the war. If I happen to see or hear any in the future, I know these guys are just a call away.

J R.

Dublin, CA

We had a horrible infestation from the day we moved into our home nearly 3 years ago. We initially signed up for a monthly service with Clark Pest control. However, the problem never seemed to get under control. On 2 separate occasions Clark sold us on having them seal our home as the answer. No luck... problems persisted.
Finally I called the folks at The Original Rodent Proofers desperate to rid our home of unwanted guests. Anthony came out and did a detailed inspection. He pointed out numerous points of entry. Further, he detailed why the dry soil (due to the drought) had created an environment where pests would tunnel in from below. The bid was NOT cheap - but it did come with a guarantee and the crew seemed to be certain that they could solve the issue. Desperate for relief, we moved ahead with them.
Sensing our frustration, and the seriousness of the problem, the folks at Rodent Proofers moved our project up to get started right away. Over the next few days they sent in crews that stripped away all contaminated insulation and left no area untouched with regards to sealing everything. Once sealed and sanitized, another crew cemented the entire substructure of the home to insure that nothing could tunnel in from below. These guys were INCREDIBLY thorough and hardworking. Their methods of sealing the home were thoughtful and permanent (Clark often stuffed steal wool into cracks and crevasses) One young man JB (who is one of the hardest working guys I have ever met) literally spent hours up on my roof sealing every spot imaginable.

Months later - we still are free of pests. Something that we could not have imagined at the height of the problem. As I mentioned, this came at a cost. But WELL worth it. Looking back, we spent just as much for 2+ years of a monthly service + multiple costly and unsuccessful efforts with the big name Pest control outfits. Clark never actually solved the problem... but simply provided a poor service of maintenance and removal. I wish I would have found Anthony and Brandon from the start as it ultimately would have solved the problem and relieved us of a really crummy situation far sooner. HIGHLY recommend these folks.

Marc M.

Danville, CA